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Science, Technology and Development Vol. 37 (4), 2018
Research Article
The Role of Quality Planning and Quality Improvement Tools in Improving the Quality of Products among the Manufacturing Sector of Punjab, Pakistan
Muhammad Tahir
 
Abstract: Quality tools play an important role in any quality management program. The focus of the current study was to understand quality tools related to the quality planning and quality improvement in the context of Pakistani manufacturing sector. The study is based on two objectives. The first objective is to identify which quality tools are most frequently utilized by the local manufacturing sector. The second objective is to see the role of quality tools in quality improvement among the manufacturing firms. A survey questionnaire based on the previously developed measures was set, and through random sampling, data was collected from 84 survey participants, belonging to the thirty manufacturing firms located in Punjab. The results suggest that the flow charts, quality circles, statistical process control, team building methods and suggestion box are among the most utilized quality tool. Other quality tools, such as, Pareto analysis and House of quality, were not used, which are utilized very frequently in the sample firms. Furthermore, results based on the regression analysis show that the use of quality tools including supplier audit, quality circles, and the suggestion box has positive and significant effects on the quality improvement among the Pakistani manufacturing firms. The results show that the use of quality tools is highly important and has significant implications in the management, quality department, and the HR function.
 
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