Passport office Timings & Days, locations, Helpline Number, All Over Pakistan
These offices generally operate Monday to Friday, with most opening around 9:00 AM and issuing tokens till 1:00 PM. Some locations also offer Executive Passport services for urgent processing. Lahore has 5 offices, Karachi has 7, Islamabad has 4, Rawalpindi has 4, Peshawar has 3, Quetta has 2, and Multan has 3 offices. Smaller cities like Faisalabad, Hyderabad, Sialkot, Sukkur, Gujranwala, and Bahawalpur typically have 1 to 2 offices each. Citizens can contact the official Passport Helpline at 051-111-344-777 for guidance on location, timing, and required documents.
Passport Office Timings
Regional Passport Offices (RPOs), Executive Passport Offices (EPOs), and counters:
| Day | Public Dealing Hours | Office Hours | Prayer/Lunch Break |
|---|---|---|---|
| Monday | 09:00 AM – 02:00 PM | 08:30 AM – 04:30 PM | 01:00 PM – 01:30 PM |
| Tuesday | 09:00 AM – 02:00 PM | 08:30 AM – 04:30 PM | 01:00 PM – 01:30 PM |
| Wednesday | 09:00 AM – 02:00 PM | 08:30 AM – 04:30 PM | 01:00 PM – 01:30 PM |
| Thursday | 09:00 AM – 02:00 PM | 08:30 AM – 04:30 PM | 01:00 PM – 01:30 PM |
| Friday | 09:00 AM – 12:30 PM | 08:30 AM – 04:30 PM | 01:00 PM – 01:30 PM |
24/7 Passport Processing is available at:
- RPO Garden Town, Lahore
- RPO Awami Markaz, Karachi
- Both offer three shifts (morning, evening, night) and serve residents of the entire city, including weekends
Regional & Executive Passport Office Locations
Islamabad & Rawalpindi (Capital / North Punjab region)
- Passport Offices: Islamabad – 3 (2 Regional, 1 Executive), Rawalpindi – 1 (1 Regional, 1 Executive)
- Major Offices:
- Islamabad Regional Passport Office HQ: G‑8/1 Mauve Area
- Executive Passport Office (EPO): Pak Plaza, Blue Area, Fazal‑e‑Haq Road
- Regional Passport Office: G‑10/4 I&T Centre (24/7 facility)
- Rawalpindi Regional Office: Saddar, Railway Workshop Road
- Rawalpindi EPO: Murree Road, Rehmanabad
Lahore (Central Punjab)
- Total Number of Passport Offices: 5 — including 4 regional branches and 1 executive center.
- Major Offices:
- Regional Offices: New Garden Town (HQ), Shadman, Shahdara, Raiwind Road
- Executive Passport Office: DHA Phase 3, Khayaban‑e‑Iqbal Road
Karachi (Sindh)
- Total Number of Passport Offices: 6 (5 Regional + 1 Executive)
- Major Offices:
- Regional Offices: Saddar (Awami Markaz), Central/Darakhshan (Kala Board), others across East, West, V zones
- Executive Passport Office: Clifton, Beach Residency, Khayaban‑e‑Saadi
Peshawar (Khyber Pakhtunkhwa)
- Total Number of Passport Offices: 2 (1 Regional + 1 Executive)
- Major Offices:
- Regional Passport Office: Saddar Road, Hayatabad
- Executive Office: NADRA Mega Centre, Tambowanu Mor
Quetta (Balochistan)
- Total Number of Passport Offices: 2 (1 Regional + 1 Executive)
- Major Offices:
- Regional Passport Office: Zarghoon Road, Quetta
- Executive Office: Jinnah Town area
Other Cities with One Regional + One Executive Office:
- Faisalabad: Regional – Jaranwala Road; Executive – same zone
- Gujranwala: Regional – GT Road; Executive – GT Road area
- Sialkot: Regional – Kashmir Road; Executive – Muslim Colony
- Multan: Regional – SP Chowk; Executive – Abdali Road (Chen One Tower)
Passport Helpline Contacts
- Directorate General of Immigration & Passports (DGI&P):
- National Helpline: 051‑111‑344‑777 (also for international callers: +92‑51‑111‑344‑777)
- NADRA General Helpline (24/7, ID & passport queries): 1777 (mobile), +92-51-111-786-100
Important Documents
- CNIC (original + photocopies)
- Passport-sized photos (if applying for a new one)
- Fee payment receipt (challan)
- Original passport (renewals)
- NOC if you’re a government employee
- Token number or printout from the online process
Renewal & Pick-Up Times
- Normal Track Renewal: 10–15 working days
- Fast Track (Executive): 2–4 working days
- Urgent/Executive Appointment: May reduce wait time significantly, but varies per city.
Best Time to Visit & Tips
- Arrive early (07:00–08:00 AM): Token distribution and counters open ~08:30–09:00 AM. Long queues are common.
- Avoid Fridays & Pre-holiday rush: Usage spikes before Ramadan/Umrah season or public holidays.
- Executive counters: Faster service but additional charges (~₨15,500 for fast track 36 pages)
- Evening or late shifts are not available at most passport counters. NADRA offers 24/7 services in select mega centers, but only for identity services, not full passport processing.
Summary Table
| City | Regional Passport Office (RPO) | Executive Passport Office (EPO) |
|---|---|---|
| Islamabad | G‑8/1 Mauve Area, G‑10/4 | Blue Area, Pak Plaza |
| Rawalpindi | Saddar | Rehmanabad, Murree Road |
| Lahore | Garden Town, Shadman, Shahdara, Raiwind | DHA Phase 3, Khayaban‑e‑Iqbal |
| Karachi | Saddar, Kala Board, East, West, V | Clifton, Beach Residency |
| Peshawar | Saddar Road, Hayatabad | NADRA Mega Centre |
| Quetta | Zarghoon Road | Jinnah Town |
| Faisalabad | Jaranwala Road | Jaranwala Road EPO |
| Gujranwala | Civil Lines (GT Road) | GT Road Executive |
| Sialkot | Kashmir Road | Muslim Colony EPO |
| Multan | Near SP Chowk | Abdali Road Executive |
In Case of Issues
For delayed or blocked applications, you can contact the passport office helpline or use the Pakistan Citizens’ Portal. Cases may require a visit or direct follow-up if SMS/email indicates a block, and the helpline may be unresponsive at times, so report online if needed.
Final Recommendations
- Use your local regional passport office based on your CNIC address.
- Plan early — get there at least an hour before opening to avoid long queues.
- Consider fast-track/executive counters if you need your passport urgently.
- Keep all required documents ready and carry copies with you.
- Bookmark the DGI&P and NADRA helpline contacts in case you need to inquire about delays.
